At Talha Driving School, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with us, whether as a prospective pupil, a current pupil, or a visitor to our website.
We are a local driving school based in Birmingham, and we understand that your privacy is important. We have written this policy in plain English to be transparent about how we handle your data.
We may collect and process the following data about you:
– Information you give us: This includes details you provide when you enquire about lessons, book lessons, or fill out forms on our site. This typically includes your name, address, postcode, phone number, email address, and preferred transmission type.
– Correspondence: If you contact us, we will keep a record of that correspondence.
– Surveys: We may ask you to complete surveys for research purposes, though participation is entirely optional.
– Technical information: When you visit our site, we automatically collect information such as your IP address, operating system, and browser type. This helps us understand how visitors use our website but does not identify individuals.
We use the information we hold about you in the following ways:
– To provide you with the services you have requested, such as driving lessons.
– To contact you regarding bookings, lesson schedules, or administrative updates.
– To handle your enquiries and provide customer support.
– To comply with legal obligations, such as tax and HMRC record-keeping requirements.
Under UK GDPR, we must have a valid reason to process your personal data. We rely on the following lawful bases:
– Contractual Necessity: We process your data to fulfil our contract with you, such as providing driving lessons and managing bookings.
– Legitimate Interests: We process data to respond to your enquiries and manage our business operations effectively.
– Consent: We will only use your data for marketing purposes (e.g., sending newsletters or promotional offers) if you have explicitly consented to this. You can withdraw your consent at any time.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
– Pupil Records: We retain pupil records for 7 years to comply with HMRC and tax regulations.
– Unsuccessful Enquiries: If you enquire about lessons but do not become a pupil, we will delete your data after 6 months.
We do not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may share data with trusted service providers (e.g., payment processors) who assist us in operating our business, but they are contractually obliged to keep your information secure.
Under UK GDPR, you have the following rights regarding your personal data:
The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete data.
The right to erasure (Right to be Forgotten): You can request that we delete your personal data, subject to legal obligations.
The right to restrict processing: You can request that we limit how we use your data.
The right to data portability: You can request a copy of your data in a machine-readable format to transfer to another service.
The right to object: You can object to us processing your data for specific purposes, such as marketing.
To exercise any of these rights, please contact us using the details provided below.
Our website uses cookies to enhance your experience. We use essential cookies for site functionality and non-essential cookies for analytics and personalisation, which will only be used if you opt in via the cookie banner when you first visit our site. You can manage your cookie preferences at any time through your browser settings. We also take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All information you provide is stored on secure servers, and payment transactions are encrypted to ensure your information remains safe.
If you are unhappy with how we have handled your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. We may update this policy from time to time, and any changes will be posted on this page. Where appropriate, we will also notify you by email. We encourage you to check this page regularly to stay informed.
Questions, comments, and requests regarding this privacy policy are welcomed and should be sent via email or the address below:
Talha Driving SchoolPhone: +44 7476 585568
Email: enquiries@talhadrivingschool.com
